A collection of 20 words for online sellers and merchants.
In the world of online sales which is growing rapidly nowadays. Understanding the terminology used is essential for every online seller. Especially if you want to build popularity and make an impression. These are the words you shouldn't miss when selling online.
Online sales abbreviations in English
1.F or Mon (reservation) : The word “F” or “Mon” is used to indicate product reservations. We may see this often in the sale of products online, especially second-hand products or products that are sold in limited quantities. The seller may reply that "Accepting reservations" or that someone has already reserved them. This word is considered the basis of online sellers' vocabulary that almost every online seller must know.
2.Cf (agree to buy) : In online seller terminology, “Cf” refers to agreeing to purchase a product after making a reservation (F), which often includes transferring money. Using “Cf” means accepting the purchase of the product and transferring money to the seller.
3.CC (cancelled) : The word “CC” refers to the cancellation of an order or purchase agreement (Cf) where the customer needs to cancel. They may need to discuss the cancellation or the customer no longer purchases. CC is considered the seller's term. Online that is rarely seen
4.Pre Order : The term “Pre Order” means accepting an order for a product that is not yet ready for delivery or has left production. Customers can reserve products in advance and wait to receive them when they are ready for delivery. Normally, a pre-order may require a deposit. Most pre-order products usually come from overseas or have a small amount of products.
5.IB (Inbox) : Online seller term “IB” refers to a message box or private message that can be used to communicate between customers and sellers. In the context of using social media such as Facebook.
6.DM (Direct Message) : Online seller term “DM” refers to sending a direct personal message to a seller or customer. It is often used in the context of using social media such as Instagram or Twitter. By using DM, it is usually a conversation behind a microphone. An example that is often seen is when asking about prices and the seller usually gives a DM.
7.COD (Cash On Delivery) : The meaning of “COD” is “Cash On Delivery” or “Pay on Delivery” which is a payment method that allows customers to pay upon receipt of the package delivered to their doorstep. This means that customers do not have to pay in advance online. But payment will be made here when the package arrives.
8.Drop off : The term “Drop off” refers to the delivery of merchandise to a designated location or pickup point.
9.QC (Quality Control) : The word “QC” stands for quality control. and is used to refer to the process of checking and controlling the quality of products or services.
10.PM ( Private Message ) : Similar to IB or sending private messages. Whether it's in chat or otherwise.
Online selling abbreviations in Thai
1. Delete C. (account number) : In online sellers' terms, the word "Lor Chor" refers to bank account numbers or details of various payments. This abbreviation is considered to be one of the important abbreviations that are the vocabulary of online sellers. You must know it.
2.Client (customer) : The word “customers” refers to people who purchase goods or services from sellers.
3. Embroidery : The word “pink” means emphasizing the importance of a post or message so that customers or those who come to use the service see this message or post first in order to explain things to customers to understand immediately.
4.T.Y. (Example) : The word “Tor” is used to show samples of products or services that customers can view in order to make a decision before purchasing. This is a great way to give customers the opportunity to inspect and try out a product or service before deciding to purchase. It promotes confidence in your customers' decisions and can help in selling your products in the long run.
5. Sign work: The word “signage” refers to good quality products or specially selected products. Most of which are products that sellers tend to provide as high quality products.
6.PT. (additional) : The online seller's term is "PT." which means that they use abbreviated documents when they want to see more products or request additional information to support the customer's decision.
7.Total amount: The term “total” refers to the total amount of money that the customer must pay.
8.R. (including shipping) : The word “ros.” means “including shipping,” which is used in the context of online sales to indicate that the stated price includes shipping costs. There are no additional shipping costs that customers must pay. This is an interesting way to entice customers to make purchases. This is because customers often view additional shipping costs as a hassle.
9. Registered mail (send registered form) : The term “registered mail” refers to registered shipping which often costs extra compared to normal shipping.
10. Add weight: The term “add-on weight” refers to the additional shipping charge when the weight of the product increases. This is important for sellers who sell heavy or personalized items. By specifying additional shipping costs based on weight, you can help prevent lost sales.
Frequently asked questions Online seller vocabulary
1. Why do customers like to use abbreviations?
Some customers like to use abbreviations because they are short and concise. Abbreviations reduce clutter in text and make it easier to read. This is because online sellers must reply to messages from customers many times. Using abbreviations can save time and make communication more efficient.
2. When faced with an abbreviation, how should you answer?
When you come across an abbreviation in a message from a customer. Answers should be polite and clear. You can use abbreviations to answer in short form. Instead, it should provide valuable information and set clear lines for customers to understand. If you have questions or additional information that is required, please include it in your reply.
3. Should we use abbreviations as well?
The use of abbreviations depends on the situation. If you feel that using abbreviations can help you communicate effectively and quickly. and be understood by customers Use abbreviations. But if there is complex information or a detailed answer You should use the full letter. Avoid general or unclear answers that might confuse customers.
