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What is LINE OA and its cool features? that helps businesses like 100%

LINE OA (LINE Official Account) is the official account of LINE, which is a famous communication application in Thailand and many other countries with the ability to send messages, videos, photos, and communicate via audio and video calls. Including having LINE OA which is a business tool that businesses and organizations can use to communicate with customers and other LINE users in a business manner.

LINE OA has various capabilities such as:

  1. Automatic replies: You can set an automatic reply message when a message is sent to LINE OA so that customers can receive basic information or inquire about basic information.
  2. Sending notification messages: LINE OA can send notifications to inform news, promotions, or other important information to LINE users who follow that LINE OA.
  3. Product list management: For businesses that sell products online You can offer your products and services through LINE OA and allow users to order products directly through the LINE application.
  4. Payment support: LINE OA can help support online payments by using LINE Pay or other payment services so that users can make payments in the LINE application without leaving the app.
  5. Analysis and Reports: LINE OA has data analysis tools that help track and analyze user behavior. To adjust marketing and communication plans accordingly.
  6. File sharing support: LINE OA has features that help in sharing files and documents. This is useful for businesses that want to share information or documents with customers or other LINE users.

LINE OA has useful capabilities for building and managing customer relationships. And it is a popular tool in today's business and online marketing.

Great features of LINE OA

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1. Coupons & Reward Cards (Coupons & Reward Cards):

You can create discount coupons or rewards cards to show to your customers or LINE OA followers to use to pay or receive special privileges. It's a great way to build interest and enthusiasm for your venture.

Coupons & Reward Cards
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2. Rich Menus (picture menu):

LINE OA helps you create beautiful, easy-to-use visual menus. That allows users to easily select services or products from a menu.

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3. Premium ID (Premium ID):

If you want to be unique and easily remembered You can register a Premium ID at your LINE OA, which is a valuable ID based on your name or words.

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4. Chat Tag (Chat Tag):

This feature allows you to tag messages in chat to categorize them or specify keywords. For easier management and searching of information Keep replying and following up on messages organized.

5.Appointment Booking (appointment booking):

If your business involves appointments, such as a clinic or beauty salon, LINE OA helps you create an appointment booking system and efficiently track your customers' appointment schedules.

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6. Surveys & Forms (Surveys and Forms):

LINE OA helps in creating surveys or forms for collecting information from customers. This helps in conducting opinion surveys or collecting important information.

7. Location Sharing (share location):

If your business involves location, LINE OA helps you share your location or place to let your customers breathe easily.

ข้อมูลเชิงลึก (INSIGHT)
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8.INSIGHT (INSIGHT):

LINE OA helps to collect information from your LINE OA followers that can be used for analysis and future business planning.

Why should businesses use LINE OA?

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Businesses should use LINE OA (LINE Official Account). There are several reasons why LINE OA is the right tool for businesses:

  1. Communication with customers: LINE OA helps to communicate effectively with customers. You can answer the questions. Provide product or service information and build relationships with customers easily.
  2. Automatic response: You can set automatic replies in LINE OA to quickly answer basic questions or provide information. When a customer contacts you.
  3. Promotion and sales: LINE OA helps promote your products or services. You can send notification messages to customers about promotions, discounts, or other important information.
  4. Receiving payment: LINE OA supports payments via LINE Pay or other payment services, allowing customers to pay directly in the LINE app and increasing the convenience of doing business online.
  5. Analysis and planning: LINE OA has data analysis tools that help track and analyze customer behavior. This helps in planning marketing and sales appropriately.
  6. Creating Interest: Using LINE OA can make your business more attractive. By creating a picture menu Or creating something called a “Chat Tag” that helps customers access information more easily.
  7. Convenience: LINE OA helps your business quickly and conveniently. You can perfectly meet the needs of your customers and business administration.
  8. Connecting with customers through the platforms they use: LINE is an application that has many users. This allows you to connect with customers through the platforms they use and that are convenient for them.

Use LINE OA to help build and manage your business to grow and succeed in today's digital and online business era.